My grandma and grandpa did not have a customer retention strategy for their neighborhood grocery store. They just showed up the same way, for the same people, week after week. That was it for more than 30 years. What fascinated me was how often the customers came up by name. Not in a business sense. […]
My dad is the youngest of four boys, and he grew up in his family’s grocery store. He started working there when he was five years old. Nobody sat him down and trained him. He learned the way everyone in that family learned, by being there, stocking shelves and working the counter alongside his brothers […]
There’s usually a subtle pause before an owner answers my question. Most of the time, they’re giving careful thought to how they want to answer. And sometimes, there’s a little more to it. An honest look under the hood can stir up some apprehension. It’s like finding an unmarked trunk in your attic, that mix […]
Most people can’t stand meetings; the same way many people can’t stand running. (That was me until I trained for my first half marathon and married a business consultant!) I understand it. I’ve sat through plenty of meetings that ate a perfectly good morning and gave nothing back, and I’ve worked inside companies where the […]
My husband was in a meeting recently when a CPA asked him something I have been thinking about ever since. He said: “What question should I ask a client to determine if an introduction to Long Run Business Services is appropriate?” When my husband shared with me later that day, it gave us pause. […]
Dynamic Times for Business Owners For business owners with companies valued under $100 million, the current market presents an unprecedented volume of business sales and transfers. This surge is largely driven by the ongoing retirement of the boomer generation, creating both opportunities and challenges for sellers and buyers alike. At Long Run Business Services, […]
In today’s rapidly evolving world, business leaders must do more than rely on theoretical knowledge to solve problems effectively. The concept of Genchi Genbutsu, or “go and see,” urges leaders to engage directly with real-world situations. By doing so, they gain firsthand understanding rather than depending on secondhand reports or distant analysis. A Female Perspective on […]
